Testimonials

Products: 131 of 31
Modular Ramp Order. Thanks!

Trademark was great to work with and their staff treated us very well. Our company was on a very tight timeline and Trademark was able to streamline our order which made our customers very happy. The service was absolutely excellent!

K.C. (Undisclosed) , May 16, 2023
BEST SERVICE EVER!

There are not enough words describing integrity, goodness, leadership greatness and customer service to describe the support rendered at TM Hardware...the only words that capture all of that and so much more are Simon Feigenbaum, whose grace in the best and most challenging of times (for customers) is so meaningful. Magnificent brand and experience. TM Hardware, I'm sharing your information with every contractor I know. Be so proud of your team and your integrity in a fast moving world..your customer service exceeds all expectation. thank you.

Tracy C (Ohio) , Feb 27, 2023
Excellent Customer Service

Above the call of duty, rare personal service with a fast and thoughtful follow up. Great work!

Tyler T , Feb 19, 2023
best customer service

Although things got screwed up by the manufacturer, TM Hardware made sure to make things right. Outstanding customer service. They have earned my trust and I will use them again.

Sergio (Los Angeles) , Sep 21, 2022
Thank you!

Hello, How are you? We received our Door Flood Barrier yesterday (5 weeks early, WOW !!) and we are greatly impressed with the quality and workmanship. I just had to write to thank all of you for getting it here so quickly. Have yet to see if it keeps heavy rain from seeping in around our basement stairwell door, but we have every reason to be hopeful now. We are retired and just the thought of another water cleanup in our basement is so stressful. I'll keep you posted !! Again, thank you !! Hope all of you have a safe and happy day. Kindest regards, Katrina P

Katrina , Sep 19, 2022

Thank you very much for tracking and updating my little order. Nice to see it ship. Gives me all summer to install it. A sign of a good American company, that I always try to use. Tony

Tony Godon (North Carolina) , May 9, 2022

I have never worked with a more helpful customer service professional than Simon. That’s coming from someone who worked in direct customer service for the better part of 5 years. They treated me how I wanted to be treated and patiently answered all my questions and assisted me in making a decision that best met my needs with no up sell or down sell. I could not be more impressed or grateful. I will always recommend TM Hardware based solely on my interaction with them. Give Simon a raise!

A Storie , Aug 12, 2021

Your Team is very responsive. I plan to do more business with your company as things pick up. Thank you! Eric.

Eric P , Apr 26, 2021

Simon took 6 emails from me concerning a problem that I had with an exterior door threshold. He was very prompt and took the time to answer each email as though it was for a million dollar order. Tomorrow I will order my $112 part. I can assure you if anyone every ask me a question about a door again it will begin with "Trademark Hardware". Thank you again David

Tom W , Apr 26, 2021

I appreciate your quick response and try and expedite the shipment. Thanks, Ken

Kenneth L. , Feb 26, 2021

Thanks, I'm just building out my home office and your product looked great and customizable.

David K. , Feb 12, 2021

This company epitomizes the true meaning of “Customer Service “. No matter the size of the order or customer, Trademark appears to have just one level of service. One mantra: “Make it Right”. I had a very small order made through a third-party vendor. I initially received a mis-marked Trademark Hardware item. I called Simon in TM Customer Service and he made it right. No questions.

Tom T , Oct 5, 2020

Your website is top notch! Easy to navigate, pull specs from and print. Very clear. Whoever is managing is doing a great job. Thanks for making my job easier!

Nick - River Cabinets , Apr 22, 2020

First class service !! I am big on customer service having a business and these people are great to work with!

Cathi , Nov 14, 2019

Many, many thanks for all the good service on a consistent basis. It’s a rare thing in this day and age and very much appreciated. Loyal and happy, Snooky Robins

S Robins , Nov 14, 2019

This group is very knowledgeable and friendly and their website is super user friendly! Trademark Hardware is one of my favorite companies.

Melina S. , Nov 5, 2019

Your website was phenomenal in helping me with my project. Thank you for the investment in this resource and thank you for sharing it with the general public. I found the detailed cross-section drawings under the Product Specs tab for the threshold items to be extremely helpful in my design process. Kind regards, Steve

Steven J , Oct 24, 2019

You can't go wrong with Kaya and the rest of your staff. They’re always very helpful and get things resolved quickly. Means a lot to me that they always give me the information on where the project is in relation to the delivery or any problems that we’re having. They always resolve the issue in a fair and equitable way. Thanks again for all your help Kaya

Ccremodeling & Woodworking , Mar 8, 2019

Always responsive, even on a Sunday. Wow, you folks rock. Thank you! My customer service rep is Kaya. Really, above and beyond. Great job.

Rob L , Feb 22, 2019

Thank you and much obliged. I will be waiting for their arrival. I appreciate your time and patience with this matter and with me. It is quite uncommon to find people like yourself that are dedicated to their work and in helping people. You have my utmost respect. Once again, thank you. Haytham J

Haytham J , Mar 8, 2018

Wanted to let you know the wheelchair threshold has been installed; looks great and is functional. We are so happy and pleased with how the threshold looks in our front room. Thank you for working with us. Cindy

Cindy , Dec 19, 2017

I just wanted to Thank You for putting up all your products online. I have been searching for the longest time for these products (order number 38xxx) and there it was on your website and nowhere else, clearly explained and easy to order. So I wanted to thank you again for creating your website. Jeffrey from South Carolina.

Jeffrey , Dec 19, 2017

Your Web Site is the best I have seen. It is so well done. It was very easy for me to find what I needed. Just wanted to let you know. Thanks! Rock Creek Township

Donald L , Nov 28, 2017

The ramp that I ordered came on time and was a perfect fit for my project. Very happy with the product.

Dion DAngelico , Sep 4, 2017

Their material is much higher quality than what you can get at your local store. I received a tracking number within the time frame they said it would ship on and it arrived on time. Very impressed with the huge selection of products, options and sizes on their website and there was always someone to talk to on the phone when I called. Highly recommend!

Google Trusted Stores , Feb 20, 2017

Thank you for a terrific job getting the two automatic door bottoms out to me overnight. I ordered them yesterday afternoon (Thursday) and hadn't expected to see them until Monday and they were at my jobsite at 8:30 this morning...Great Job.

Jim B , Jan 2, 2017

Here at the Portland Art Museum we needed to change a restroom into a useful showered area, and with the threshold ordered to fit per your recommendation we were able to accomplish this in a speedy and safe manor, we are very pleased to have this product available with the exposed view to others who see this will consider future use. Thank you again for you great products and service!

Portland Art Museum, Portland Or , Dec 3, 2016

Was very easy to order once found on the website. This was for a donation house for a disabled vet, Ourbravest.org plus Trademark Hardware donated the shipping expense which was very much appreciated!

Google Trusted Stores , Nov 21, 2016

Sean, thanks so much for following up for me and for the good news! I appreciate it and I will look out for the end caps tomorrow. Again, I really appreciate your extra efforts for me on a small item. Says a lot about you and your company.

Brenton H , Nov 2, 2016

Excellent product at a good price. Customer service was quick, attentive, knowledgeable, and thorough. Shipping was quick as well. It's rare to find a company that is stellar in all areas and this company has consistently exceeded my expectations. I highly recommend them.

Google Trusted Stores , Oct 13, 2016

What a great product. The order process was simple, great website, processed quickly, packaged nicely considering it was 7 feet long and shipped quickly. I'm so impressed with the product (aluminum door sweep) that I'm going to recommend it to a local glass company.

Google Trusted Stores , Mar 23, 2016