Frequently Asked Questions

A minimum purchase of $50.00 is required on all non-stock items.

The minimum requirement will be waived on items that are stocked in house. Items with a SKU that begin with TH or TM will qualify for this.

If an order includes both a stock and non-stock item, the min. purchase amount will still apply.

Our business is geared towards contractors/builders and large commercial projects. 

While we are happy to serve end-users and smaller orders as well, we do require a minimum $50.00 order (Please note that there is an additional shipping fee see our Shipping and Returns Page for more details).

Unfortunately not. Our company policy is: "All orders must be PAID IN FULL prior to shipping". On larger orders we may allow a deposit for the order to be sent to production and payment in full once the order is ready to ship.

The price shown before you make your selections is the starting price per foot, per range, or per piece, depending on the type of product. The price shown once you make your selections is your total cost.

Most of our thresholds are drilled along the center line, unless otherwise noted in the description. If a specific drilling pattern is required it can be done, for an additional fee, by contacting our office and supplying a template.

Unless otherwise noted in the description, all door hardware is provided with the necessary fasteners.

Stock items can be returned with no restock fee.

Custom cut items are usually non returnable however when possible we will try to see if it can be recut and then a return will be allowed with a restock/recut fee. See our returns page for full details.

Every product has a "Returns" tab with specific guidance to that product please check there as well.

Please see our Shipping and Returns Page for more information.

Quickship orders can be expedited directly through checking out on our site. Once your shipping address is entered, the expedited shipping costs will be displayed in both the shopping cart and checkout page.

Note: All items in your cart need will need to be quickship items. If only some items in your cart is eligible for quickship, no expediting options will be visible.

For non quickship (non-stock) items, a minimum order of $100.00 is required to expedite the order for this option. Please call us for pricing and to confirm that material is in stock.

In regards to getting the lengths of products, usually not. Most of our products are custom cut to size, and are priced per foot. Some products have a minimal fee to cut to size. This fee is included in the price displayed. 

Ripping products to certain widths, adding beveled edges, is an option on certain products for a fee, please call for a quote.

Of course! We will happily provide you with a quote and send it to you in a format that allows you to check out and purchase with the click of a button.

You can request a quote by calling or emailing us.